Who we are

Pathways Therapy is a community-based rehabilitation company, providing physiotherapy and occupational therapy to clients in Waterloo Region. Assessment and treatment are provided in a variety of settings including the our clinic in Waterloo, the Cambridge YMCA, client’s home, workplace, school, hospital, nursing home, retirement home, community pool or fitness facility. We treat children and adults with neurological, orthopaedic and respiratory conditions.

We are committed to providing our clients with the best service possible. Our vision, mission and values guide our practice.

Vision

To be a leader in community based rehabilitation.

Mission

The assist our clients in achieving the highest level of recovery and function possible.

Values

To provide a holistic approach to care, taking into consideration the client’s physical, functional and psychosocial needs.
To treat clients with respect.
To provide high quality, progressive, evidence-based treatment.
To continually improve our knowledge and skills through self directed learning.
To continually adapt our services in response to the needs of our community.
To promote interdisciplinary care through communication with each other and collaboration with other service providers within the community.
To involve the client and family in goal setting and treatment planning.
To promote client’s to take self-responsibility for treatment.
To continually evaluate the client’s response to treatment and progress towards achieving treatment goals, and modify treatment accordingly.

Our Commitment to You

At Pathways Therapy we value a client-centered approach to treatment. We work with you in order to help you achieve your goals and work on what is important to you. After we complete your evaluation we will review the problem areas that therapy can address. Together, we will identify your goals and treatment options and decide how often treatment will occur.

We strive to use treatment approaches which have been supported by research. We are committed to ongoing post graduate education in order to ensure that we are providing the highest quality service possible.

Pathways Therapy is an independent therapist-owned company. We receive referrals from a variety of sources including individuals and their families, insurance companies, case managers, doctors and lawyers. Our primary relationship however, is with you, our client. We are bound by our professional codes of ethics and our regulatory colleges to conduct unbiased assessments. Your therapist will also reassess your status during the treatment period in order to determine changes you have made. Throughout treatment your therapist will explain what they are doing and why.

In order to provide you with the best possible care, we need to communicate with other professionals involved in your care. We will obtain your consent prior to initiating any written or verbal communication. If you have been in a motor vehicle accident, reports and other insurance forms are often required by the insurance company in order for them to fund your treatment. We will get your permission to send these reports out and will provide you with a copy as well.

For administrative reasons Pathways Therapy staff may have access to your file. All employees of Pathways Therapy are bound by a confidentiality agreement.

We strive to be flexible and accommodating to your needs and schedule.

Your rights:

You have the right to ask questions and to know the potential benefits and risks of treatment
You have the right to refuse or stop treatment at any time
We will not release information about you without your consent
After you have given consent you have the right to withdraw that consent at any time
You have the right to choose your treatment provider. Even if a doctor or insurer referred you, you have the right to request a different therapist or a different company.